Integrating Agents, Technologies & Processes in the Age of the Customers
Changing customer expectations, digitisation and new technological innovations continue to dominate and drive the evolution of Philippines’s contact centers. In an increasingly dynamic and fast-changing operating environment, contact centers need to actively transform and refocus on aligning people, processes and technologies to deliver great customer experience and operational excellence.
How can Philippines continue to be the contact center capital of the world by continuously improving business performance to drive value creation and meet the expectations of tomorrow’s customers?
The 4th Annual Contact Center Philippines will zoom in on the latest contact center technologies such as ‘chatbots’, evaluate key strategies on building successful omni-channel experiences and review how you can streamline operations and ensure a future-ready workforce – critical to elevating the performance, quality and the delivery of services in your contact center.
Our Expert Speakers Include:
Head of Customer Experience
Vice President & Head of Customer Care
Director, Customer Experience Strategy & Design
General Manager, Channel Operations – Global Contact Centres
Service Delivery Head
Philam Call Center Services
General Manager & Vice President
American Express Philippines
2017 Key Conference Themes
The Future of Philippines’s Contact Center in the Age of the Customer
The Latest Innovations, Strategies & Technologies for Successful Contact Center Transformation
Optimising Customer Interactions & Experience through Improved First Call Resolution
Delivering Process & Operational Excellence in Contact Centers
Building Seamless Omni-Channel Experiences for Your Digital-Savvy Customers
Strategic Talent Management & Workforce Planning Initiatives
What is New in 2017?
Stay up-to-date with latest contact center innovations such as ‘chat bots’and ‘cloud contact center’
Find out how contact centers can successfully integrate traditional channels with in-demand, digital channels such as social media and self-service platforms to deliver a true omni-channel experience
Explore the potential of applying predictive analytics on workforce allocation, proactive notifications and trigger-based campaigns
Adopt best practices in service and first-call resolution to foster greater customer engagement and experience
Learn how you can build a pool of future-ready contact center agents to ride the next wave of digital revolution
What Our Past Attendees Have to Say
"Attending the call center conference week opened my eyes to new possibilities and intriguing concepts and it is like going to a market a picking up what you need and like to apply"Philam Life
"Call Center Week Philippines brings collaboration to different companies from different industries and sharing best practices and providing tips on how to run your business intelligently. Worth going! "Smart Communications
"This conference is not only about networking, selling or promoting companies but collaborating for a better Phils/World, current and future for the next generation. "Manage the Current and Build for Future" "Shell Business Operations
"This is a life changing activity that will really help us understand what are we still missing as an individual, as a group and as a company. "Docomo interTouch Business Solutions Inc