Integrating Agents, Technologies & Processes in the Age of the Customers

Changing customer expectations, digitisation and new technological innovations continue to dominate and drive the evolution of Philippines’s contact centers. In an increasingly dynamic and fast-changing operating environment, contact centers need to actively transform and refocus on aligning people, processes and technologies to deliver great customer experience and operational excellence.

How can Philippines continue to be the contact center capital of the world by continuously improving business performance to drive value creation and meet the expectations of tomorrow’s customers?

The 4th Annual Contact Center Philippines will zoom in on the latest contact center technologies such as ‘chatbots’, evaluate key strategies on building successful omni-channel experiences and review how you can streamline operations and ensure a future-ready workforce – critical to elevating the performance, quality and the delivery of services in your contact center.


Our Expert Speakers Include:


2017 Key Conference Themes


The Future of Philippines’s Contact Center in the Age of the Customer


The Latest Innovations, Strategies & Technologies for Successful Contact Center Transformation


Optimising Customer Interactions & Experience through Improved First Call Resolution


Delivering Process & Operational Excellence in Contact Centers


Building Seamless Omni-Channel Experiences for Your Digital-Savvy Customers


Strategic Talent Management & Workforce Planning Initiatives

What is New in 2017?


Stay up-to-date with latest contact center innovations such as ‘chat bots’and ‘cloud contact center’


Find out how contact centers can successfully integrate traditional channels with in-demand, digital channels such as social media and self-service platforms to deliver a true omni-channel experience


Explore the potential of applying predictive analytics on workforce allocation, proactive notifications and trigger-based campaigns


Adopt best practices in service and first-call resolution to foster greater customer engagement and experience


 Learn how you can build a pool of future-ready contact center agents to ride the next wave of digital revolution

What Our Past Attendees Have to Say

Sponsors & Exhibitors
Media Partners