Why Now and Why Philippines?

 

60%

of BPOs are Call Centers

 

25

Industry Expert Speakers

 

90%

of population younger than 55 years old

 

55%

Attrition rate

 

86%

Strategic decision makers do not think their employees upsell/cross-sell

Who to expect in the room?

 

60%

Top industry leaders from BFSI, Telcos, Hospitality, E-commerce

 

40%

BPOs

 

80

Strategic Contact Center leaders

Staying Competitive and Profitable through Value-Added Delivery & Technological Innovation for Enhanced Customer Experience

It is no secret that with 90% of its population under 55, excellent English skills and cultural proximity to the US, experts estimate that the Philippines’ call center industry will generate $25 billion in revenue by 2017, accounting for about 10% of the economy. However, severe attrition (55%), locational density, poor employment relationships, quality issues and rising labour costs and inefficiencies in bureaucracy threatening its competitive edge.

Can you value-add to your employees so that they can create value for you? How can you leverage on the opportunity to drive sales and directly change the impression consumers have of your brand? How can you stay competitive, sustain growth and boost revenue?

The 3rd Annual Contact Centers Philippines brings together government, industry leaders, and BPOs to re-imagine contact centers as a strategic asset, driving force for customer care and revenue, and explore how to maximise benefits whilst minimising disruption of innovative technologies to deliver faster, cost-effective, value-added customer experience.

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Featured Speakers

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Key Topics in 2016 Include:

Sustaining Growth in the Competitive Philippines Market

Sustaining Growth in the Competitive Philippines Market

Talent Development, Retention and Corporate Culture

Talent Development, Retention and Corporate Culture

Automation & Innovation Technologies for Enhanced Customer Experience

Automation & Innovation Technologies for Enhanced Customer Experience

Customer Contact Management & Value-Added Delivery

Customer Contact Management & Value-Added Delivery

Integrating People, Process & Technology

Integrating People, Process & Technology

Infrastructure & Ecosystem Development

Infrastructure & Ecosystem Development

Why Attend

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Deep dive into understanding national blueprints and sustain growth in the competitive Philippines market

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Gain holistic insights into interfacing latest technologies with existing people and processes – leveraging on automation that enhances rather than eliminate manpower

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Listen to high-level multi-stakeholder panels on common topics facilitating open discussion between government, educational institutes, associations, global MNCs and local BPOs on collaborating to maintain growth in recent trends

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Interactive roundtable sessions - specific sessions catering to both core industries (BFSI, telcos, hospitality, e-commerce) as well as BPOs

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The ONLY contact centre conference in Philippines with in-depth peer-to-peer sharing from end-users and actionable insights from both regional perspectives on non-voice innovation and Philippine-centric issues

What Our Past Attendees Have to Say

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