8 More Things Contact Center Leaders Must Do In 2017

8 More Things Contact Center Leaders Must Do In 2017

In this article, we revealed the 8 things contact center leaders must do in 2017.  We stand by each of those imperatives, but we also recognize that the transition from caring about customers to delivering for customers requires more than eight actions. It requires at least sixteen. But for now, we’re thrilled to reveal eight more things leaders must do in 2017.


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