Top 5 Tips to Transform Your Call Centre into a Revenue Generating Contact Centre
Too many businesses maintain a traditional call centre setup mentality that the centre is a necessary cost of supporting the parent company. They also accept that a certain degree of customer frustration and inefficient operational churn is an unavoidable part of the call centre experience. Both of these fallacies should be addressed by companies who understand that the modern contact centre is a revenue generating opportunity rather than a cost.
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