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14-15 June
The Peninsula Manila, Makati City, Metro Manila, Philippines

Meet the Speakers


Suet  Yu
Suet Yu
Regional Head of Customer Experience
AXA Asia
Ben Fairbank
Ben Fairbank
Head of Customer Experience
GRAB Philippines
Jonathan Hwa
Jonathan Hwa
Regional Head of Customer Experience
ZALORA Group
Ray  Rivadelo
Ray Rivadelo
Vice President & Head of Customer Care
SMART Communications
Tom  Bilbao
Tom Bilbao
Head of Telesales
Metrobank Card Corporation
Melody Tolisora
Melody Tolisora
Director, Service Delivery
TransUnion Credit Bureau
Miggy  Dela Cruz
Miggy Dela Cruz
Director, Customer Experience Strategy & Design
Globe Telecom
Daniel Edwards
Daniel Edwards
General Manager, Channel Operations – Global Contact Centres
Telstra
Joseph  Russell Olivan Regaspi
Joseph Russell Olivan Regaspi
Vice President, Customer Experience
SKY Cable Corporation
Chris Walls
Chris Walls
Head of CRM
Sephora Digital
Manish  Khanna
Manish Khanna
Country Head, Philippines
Ezeego One
Melissa  David
Melissa David
Director, Workforce Management
UnitedHealth Group
Karthik  Krishna
Karthik Krishna
Head of Customer Experience Management
Globe Telecom
Neil  Villegas
Neil Villegas
Service Delivery Head
Philam Call Center Services
Jonas  de los Reyes
Jonas de los Reyes
Head of Digital
Bank of the Philippine Islands (BPI)
Benjamin  Coughlin
Benjamin Coughlin
Senior Director, Global Customer Operations – Asia Pacific
Expedia
Rahul  Singh
Rahul Singh
General Manager & Vice President
American Express Philippines
Srinivasan  Narayanan
Srinivasan Narayanan
Founder & Chief Executive Officer
SmarterHi Communications
Paul  Prantilla
Paul Prantilla
Director of Emerging Technologies, Information Systems Group
Globe Telecom