14-15 June
The Peninsula Manila, Makati City, Metro Manila, Philippines

Meet the Speakers


Aaron  Jake Dela Paz
Aaron Jake Dela Paz
Head, Operations & Contact Center – Loyalty Division
Cebu Pacific
Allan Flora
Allan Flora
Director - Operations
American Express International
Arifin  Tellegen
Arifin Tellegen
Director of Customer Care
Foodora Australia
Arvie Mercado
Arvie Mercado
Sr. Director IT Global Service Desk
Carlson Wagonlit Travel Inc.
Ben Fairbank
Ben Fairbank
Head of Customer Experience
GRAB Philippines
Chris Walls
Chris Walls
Head of CRM
Sephora Digital
Damien  Roy
Damien Roy
Director
KPMG Australia
Daniel Edwards
Daniel Edwards
General Manager, Channel Operations – Global Contact Centres
Telstra
Jay Cabaña
Jay Cabaña
Head of Technology and Operations
Ayala Rewards Circle
Jonas  de los Reyes
Jonas de los Reyes
Head of Digital
Bank of the Philippine Islands (BPI)
Jonathan Hwa
Jonathan Hwa
Regional Head of Customer Experience
ZALORA Group
Jordan  Celestino
Jordan Celestino
Director, Customer Service
Manulife Philippines
Katherine  Almendras
Katherine Almendras
Head of Customer Experience
PawnHero Philippines
Maria  Meñez
Maria Meñez
Vice President - Service Quality Division
Philippine National Bank
Mia  Bulatao
Mia Bulatao
Chief Operating Officer
LBC X
Melissa  David
Melissa David
Director, Workforce Management
UnitedHealth Group
Melody Tolisora
Melody Tolisora
Director, Service Delivery
TransUnion Credit Bureau
Nadya  Bondareva
Nadya Bondareva
Associate Director
KPMG Australia
Ray  Rivadelo
Ray Rivadelo
Vice President & Head of Customer Care
SMART Communications
Ronald  Chan
Ronald Chan
Head of GSC Solution Management Asia Pacific
DHL GLOBAL FORWARDING
Simon Lee
Simon Lee
Regional General Manager, Asia
Genesys
Suet  Yu
Suet Yu
Regional Head of Customer Experience
AXA Asia
Tom  Bilbao
Tom Bilbao
Head of Telesales
Metrobank Card Corporation