14-15 June
The Peninsula Manila, Makati City, Metro Manila, Philippines

Damien Roy


Director
KPMG Australia


10:00 AM Contact Center Management for Driving Customer Experience and Effective Change Across the Organisation

  • Performance monitoring and well being in contact centers
  • Quality variation management strategies and the impact on operations
  • The use of call analytics in predicting and improving customer effort


Check out the incredible speaker line-up to see who will be joining Damien .

Download The Latest Agenda