14-15 June
The Peninsula Manila, Makati City, Metro Manila, Philippines

Jonas de los Reyes


Head of Digital
Bank of the Philippine Islands (BPI)


3:45 PM Integrating Social Media in Your Customer Relationship Management (CRM) Strategy to Improve Customer Care

  • Why is social media a critical strategy for customer service?
  • Integrating social media into traditional call centre operations – When and how?
  • Transforming call centre sales and marketing with social media monitoring and engagement


Check out the incredible speaker line-up to see who will be joining Jonas .

Download The Latest Agenda