14-15 June
The Peninsula Manila, Makati City, Metro Manila, Philippines

Jonathan Hwa


Regional Head of Customer Experience
ZALORA Group


11:15 AM PANEL: Modern Approaches to Delivering a Seamless Omni-Channel Experience in Contact Centres

  • Best practices in building, delivering and measuring an omni-channel experience
  • Leveraging technology to integrate voice and non-voice channels and develop a ‘single, consolidated view’ of customers
  • Addressing the challenges of ensuring service consistency across channels


Check out the incredible speaker line-up to see who will be joining Jonathan.

Download The Latest Agenda