14-15 June
The Peninsula Manila, Makati City, Metro Manila, Philippines

Melissa David

Director, Workforce Management
UnitedHealth Group
Melissa is currently the Director of Workforce Management for UHC. She is responsible for a team that manages the real time coordination of queue and agent-skilling across the enterprise, including vendor coordination. Prior to joining UnitedHealth Group, Melissa was a Director of Workforce Management in Teleperformance, where she managed end to end workforce functions. She started her WFM career in Sykes (formerly ICT) as a reports analyst, and grew her role from there. In her free time, she loves to read books and watch movies and series reruns.

3:45 PM PANEL: Strategic Workforce Planning and Optimisation to Drive Operational Excellence in Contact Centers

  • Impact of technology and digital on workforce planning and recruitment strategy
  • Mapping your workforce capacity and allocation in consideration of the overall business strategy
  • Measuring the effectiveness of your workforce planning and optimisation strategy

Check out the incredible speaker line-up to see who will be joining Melissa .

Download The Latest Agenda