14-15 June
The Peninsula Manila, Makati City, Metro Manila, Philippines

Melissa David


Director, Workforce Management
UnitedHealth Group


3:45 PM PANEL: Strategic Workforce Planning and Optimisation to Drive Operational Excellence in Contact Centers

  • Impact of technology and digital on workforce planning and recruitment strategy
  • Mapping your workforce capacity and allocation in consideration of the overall business strategy
  • Measuring the effectiveness of your workforce planning and optimisation strategy


Check out the incredible speaker line-up to see who will be joining Melissa .

Download The Latest Agenda