Melody TolisoraDirector, Service Delivery
TransUnion Credit Bureau
Melody Tolisora is a Senior Consultant for the Innovative Solutions Group. Prior to joining Transunion, she played a major role in analytics, operational excellence, business process management and transformation for multi national banks such as HSBC Data Processing Philippines, Australian New Zealand Bank and Bank of America. She is a certified Six Sigma Black Belt and certified project management professional. She have trained and certified over 150+ FTE in her previous organization and standardize the business model for unsecured lending for Australian New Zealand Bank Asia Pacific region. On a personal note, she has a 16 year old daughter and loves to travel and go shopping.
3:45 PM PANEL: Strategic Workforce Planning and Optimisation to Drive Operational Excellence in Contact Centers
- Impact of technology and digital on workforce planning and recruitment strategy
- Mapping your workforce capacity and allocation in consideration of the overall business strategy
- Measuring the effectiveness of your workforce planning and optimisation strategy