14-15 June
The Peninsula Manila, Makati City, Metro Manila, Philippines

Mia Bulatao

Chief Operating Officer
LBC X
Marketing and CRM/CEM Executive with years of experience gained from various companies across different industries. Headed Marketing and CRM for some of the Philippines' top telecommunications, banking institutions and broadcast media companies. And in said capacity, have had direct and heavy involvement in planning, developing and designing Marketing and CRM strategies particularly in the areas of Customer Analytics, Loyalty Program Management, Strategic Campaign Management, Acquisition and Portfolio Program Development. Specialties: Creation of Marketing Programs based on CRM Insights CRM and Marketing Strategy Development Brand and Portfolio Management Digital Marketing Management


9:15 AM PANEL: Digitising Contact Centers to Provide Exceptional Customer Experience

  • The potential of incorporating digital technology for enhanced customer engagement
  • Gauging and understanding the entire customer journey with digital services
  • Delivering personalised customer experience which ensuring operational efficiency


Check out the incredible speaker line-up to see who will be joining Mia .

Download The Latest Agenda