14-15 June
The Peninsula Manila, Makati City, Metro Manila, Philippines

Simon Lee


Regional General Manager, Asia
Genesys


12:00 PM The Scalability and Economics of Cloud Contact Centers in Delivering Exceptional Customer Experience

  • Benefits of cloud contact centers: How architecture can affect customer service agility and agent performance
  • Insights to evaluating cloud risks and managing deployment models
  • Enhancing omni-channel customer engagement with successful cloud transition


Check out the incredible speaker line-up to see who will be joining Simon.

Download The Latest Agenda