14-15 June
The Peninsula Manila, Makati City, Metro Manila, Philippines

Suet Yu


Regional Head of Customer Experience
AXA Asia


9:00 AM Aligning People, Process and Technology to Drive Customer Centricity and Employee Engagement in Your Contact Center

  • Insights into AXA’s contact centre transformation journey in Philippines and across Asia
  • How AXA utilises feedback loops and root cause analysis to improve customer experience
  • The early results of improvements in first call resolution, customer satisfaction and employee engagement


Check out the incredible speaker line-up to see who will be joining Suet .

Download The Latest Agenda