14-15 June
The Peninsula Manila, Makati City, Metro Manila, Philippines

Tom Bilbao

Head of Telesales
Metrobank Card Corporation
• 2010 to 2014- handled program management and managed telemarketing channel for Insurance cross-selling to increase credit card usage. o Grew business from 30 to 120 seats. o Increased from 2 to 4 insurance products per year • 2015 to present- Assigned as Head of Telesales. Role was expanded to include new credit card acquisition, portfolio action and anti-attrition to be sold via telemarketing. o 2017- introduced offering of prepaid cards, internet cards as part of new cards acquisition.



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